Workbenches.com Common Questions
At Workbenches.com, we're dedicated to providing exceptional service and support. Below are answers to some frequently asked questions to assist you.
Pre-Sales Questions
What are your lead times?
Lead times vary depending on the product:
- Standard Products: Typically ships within 3 to 4 weeks.
- Modified Products: Ships within 4 to 6 weeks.
- Customized Solutions: May take between 6 to 12 weeks, depending on complexity and specific requirements.
For urgent needs, explore our Quick Ship options for faster delivery.
Do you offer OEM services?
Yes, we provide Original Equipment Manufacturer (OEM) services, allowing products to be branded and labeled according to your specifications. Please contact our Product Specialists for more information.
Is there a minimum or maximum order size?
No, we accommodate orders ranging from a single unit to large-scale production runs.
How can I request samples?
Our Product Specialists can provide standard material samples or source unique requests from external vendors. Please reach out to discuss your specific needs.
Do you keep any workbenches in stock?
All our workbenches are built to order to ensure they meet your exact specifications.
Does the price vary between different paint color options?
Our standard colors are priced equally.
Do you sell directly to customers?
Yes, we only sell our laboratory and industrial furniture lines directly to customers, ensuring competitive pricing and personalized service.
Product-Specific Questions
What is your product warranty?
We offer a comprehensive 12-year warranty that includes labor. For detailed information, please visit our Warranty Information page.
Where are your workbenches manufactured?
All our workbenches are proudly manufactured at our facility in [Location], ensuring high-quality craftsmanship and rigorous quality control.
Support Questions
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information. For further assistance, contact your Product Specialist.
What should I do if my product arrives damaged?
If your product arrives damaged, please report the issue within 5 business days by contacting your Product Specialist. We will work promptly to resolve the issue.
How do I install my Workbenches.com product?
Comprehensive installation guides are available on our Install My Product page. If you require additional assistance, please contact our support team.
Didn't find the answer you were looking for?
Feel free to reach out to us at create@workbenches.com or call us at 800-298-0473.
We’re here to help!